Privacy Policy

Learn how Prolp collects, uses, and protects your data. We’re committed to privacy, transparency, and keeping your information secure.

Your Privacy Matters

At Prolp, we respect your privacy and protect your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights.
By using Prolp’s website, mobile apps, or services (the “Platform”), you consent to this policy.

1. Information We Collect

1.1 Information You Provide

Account Data: name, email, phone, password, location.
Professional Profiles: business details, licenses, insurance, photos, portfolios.
Reviews & Content: ratings, written reviews, uploaded media.
Payment Data: billing details and transactions (processed securely).

1.2 Information Collected Automatically

Device Data: IP address, browser type, operating system.
Usage Data: pages viewed, time spent, interactions.
Cookies & Tracking: session cookies, analytics, and ad identifiers.

1.3 Information from Third Parties

Public databases, partners, or service providers.
License or identity verification data.

2. How We Use Your Information

We use collected data to:

Provide and improve our services.
Match homeowners with relevant professionals.
Facilitate communication and transactions.
Process payments and billing.
Verify credentials and prevent fraud.
Enforce our Terms of Service.
Send updates or service-related communications.

3. Sharing of Information

We do not sell personal data. We share information only as needed:

With Professionals: when customers request quotes.
With Customers: when professionals respond to inquiries.
With Service Providers: such as payment processors or analytics tools.
For Legal Reasons: to comply with lawful requests.
Business Transfers: in case of merger or acquisition.

4. Cookies and Tracking

Prolp uses cookies to:

Keep you signed in.
Remember preferences.
Analyze site usage.
Deliver personalized content.

You may disable cookies, but some features may stop working properly.

5. Data Retention

We retain information as long as needed to provide services.
Reviews and public content may remain after account deletion.
Certain records are kept to comply with legal obligations.

6. Your Rights

Depending on your location (e.g., GDPR or CCPA), you may:

Access or request a copy of your data.
Correct inaccuracies.
Request deletion (subject to legal retention).
Opt out of marketing emails.
Restrict data sharing for advertising.
Request portability of your information.

To exercise these rights, contact [email protected].

7. Security

We use industry-standard measures including:

Encryption in transit and at rest.
Access controls and authentication.
Regular vulnerability monitoring.

However, no system is 100% secure — keep your login credentials private.

8. Children’s Privacy

Prolp is not directed at children under 13.
We do not knowingly collect children’s data.
If discovered, such data will be deleted promptly.

9. International Users

Prolp is based in the United States.
By using our Platform from outside the U.S., you consent to data transfer and storage in the U.S.

10. Third-Party Links

Our Platform may include external links. We are not responsible for third-party privacy practices.

11. Changes to This Policy

Prolp may update this Privacy Policy periodically.
Changes take effect upon posting, and significant updates will be communicated by email or in-app notice.

12. Contact Us

If you have questions about this Privacy Policy, reach us at:

📧 [email protected]
📍 Address: [Insert Company Address]

Expanded Legal Disclosures

California Privacy Rights (CCPA/CPRA)

California residents can request details of collected data.
You may request deletion of your information.
You may opt out of data sharing for advertising.

European Users (GDPR)

Legal bases include consent, contract, legal obligations, and legitimate interests.
You have the right to lodge a complaint with your Data Protection Authority.

Plain-Language Summary

We collect basic account, usage, and verification data.
Data is used to connect customers with professionals.
We never sell personal data.
You can access, correct, or delete your information.
Security is a top priority — and a shared responsibility.
We comply with GDPR, CCPA, and other global privacy standards.