Contact Us
Reach out to Prolp — our team is ready to help with questions, support, or collaborations. Fast, friendly, and transparent communication.
At Prolp, we see support as the backbone of trust. Finding and hiring a professional is an important decision, and clear communication matters just as much as the quality of the work itself.
Whether you’re a homeowner looking for urgent repairs, a business planning a renovation, a professional growing your profile, or a partner exploring collaboration — our team is here to make sure your experience is smooth, transparent, and supported every step of the way.
Our Philosophy of Support
Accessible
You should always have a direct line to us — no barriers, no confusion.
Responsive
Most inquiries are answered within one business day. Urgent issues such as fraud or safety concerns are prioritized immediately.
Human-Centered
No endless chatbot loops. You’ll reach real people trained to help.
Proactive
We don’t just respond to problems — we use your feedback to make Prolp better.
Transparent
We communicate clearly. If something takes longer to resolve, we’ll tell you why and when to expect an update.
Contact Channels
We provide several ways to reach our team — all handled through [email protected] to ensure consistency and fast routing.
- Email Support (fastest): [email protected]
- Phone Support (business hours): +1 (000) 000-0000
- Press & Media Relations: [email protected]
- Partnership & Business Inquiries: [email protected]
- Legal Department: [email protected]
For Homeowners and Renters
Our support team can help you with:
- Finding the right professional in your ZIP code.
- Comparing profiles, reviews, and pricing.
- Reporting suspicious activity or fake reviews.
- Resolving communication issues with professionals.
- Escalating concerns or filing complaints.
📧 Email: [email protected]
☎️ Phone: +1 (000) 000-0000
📍 Hours: Monday–Friday, 9:00 AM – 7:00 PM EST
For Professionals and Contractors
Professionals are at the heart of Prolp. We’re here to help you grow with confidence.
Support topics include:
- Creating and optimizing your profile.
- Managing ZIP coverage and service areas.
- Building a strong portfolio and attracting clients.
- Review and reputation management.
- Billing, payments, and policy compliance.
- Best practices for earning more jobs.
📧 Email: [email protected]
☎️ Phone: +1 (000) 000-0000
📍 Hours: Monday–Friday, 9:00 AM – 6:00 PM EST
For Business Partnerships
We welcome partnerships that extend the value of Prolp — from technology integrations to local collaborations.
Common partnership areas include:
- Expanding Prolp services and tools.
- Co-marketing opportunities.
- Integrations with industry platforms.
📧 Email: [email protected]
For Press & Media
If you’re a journalist, blogger, or media outlet, our communications team is here for you.
We can assist with:
- Official press releases and statements.
- Requests for interviews and commentary.
- Industry insights and trend data.
- Media kits and brand assets.
📧 Email: [email protected]
For Legal Inquiries
For questions related to Terms of Service, Privacy Policy, compliance, or other legal matters, please contact our legal department directly.
📧 Email: [email protected]
Help Center & Resources
We’re building a Help Center to make support even easier. It will include:
- Step-by-step tutorials for using Prolp.
- FAQs for homeowners and professionals.
- Guides on trust, safety, and how reviews work.
- Cost guides and project planning resources.
Our resource library will grow as Prolp expands — keeping answers available anytime you need them.
Frequently Asked Questions
Q: What’s the fastest way to reach Prolp support?
A: Email us at [email protected] — urgent safety or fraud issues are handled immediately.
Q: Do you offer phone support?
A: Yes. You can reach us by phone during U.S. business hours.
Q: What if I need help outside business hours?
A: You can email us anytime. Most responses arrive within one business day, but urgent security issues are handled 24/7.
Q: Can I schedule a consultation to learn how to use Prolp better?
A: Yes. Professionals can request one-on-one guidance with a member of our support team.
Q: How do you handle complaints about professionals?
A: Our trust & safety team reviews every report. Verified issues may lead to warnings, suspensions, or removal from Prolp.
Q: Can I meet someone from Prolp in person?
A: Prolp is a fully digital platform. While we don’t hold in-person meetings, our online support covers everything you need.
Support Commitment
- Fast Responses: Most inquiries are answered within 24 hours.
- Priority Handling: Fraud, safety, and abuse reports are reviewed immediately.
- Personal Attention: Real people, not bots, handle every case.
- Continuous Improvement: Every support request helps us make Prolp better for everyone.